Shipping Policy

Thank you for shopping with Solstice. We’re committed to getting your order to you quickly and safely. Please review the details below regarding our shipping process.

Order Processing

All orders are processed within 2–4 business days after payment is confirmed. Orders are not shipped or delivered on weekends or holidays. Once your order is processed and handed off to our shipping partner (Shopify Fulfillment), you will receive a confirmation email with tracking information.

Shipping Rates & Delivery Estimates

Shipping costs are calculated at checkout based on your delivery address and preferred shipping method. We do not offer free shipping at this time. You are responsible for all shipping costs, including any applicable fees for international delivery.

International Shipping

We currently ship worldwide. However, international buyers may be required to pay additional fees, including but not limited to:

  • BulletImport duties
  • BulletVAT
  • BulletCustoms clearance fees
  • BulletOther taxes or surcharges required by your country

These charges are not included in the product or shipping price and must be paid by the recipient. Solstice is not responsible for delays caused by customs processing.

Shipping Provider

We ship exclusively via Shopify Fulfillment, which handles the logistics of packing and dispatching your order directly from our distribution address. Tracking is provided for all orders once fulfilled.

Delivery Issues

If you experience any issues with your delivery (e.g., delays, lost or stolen packages), please contact us atsolsticepads@gmail.com, and we’ll do our best to help you resolve the matter. However, please note:

  • BulletSolstice is not liable for packages once they are marked as delivered by the carrier.
  • BulletWe are not responsible for incorrect shipping addresses entered at checkout.

Changes or Cancellations

Once an order has been submitted, changes or cancellations cannot be guaranteed. If you need to update an order, contact us immediately atsolsticepads@gmail.com, and we’ll try to assist before it’s shipped.

Contact Us

If you have any questions about this policy or anything related to shipping, feel free to email us atsolsticepads@gmail.com.